PILSENGA – Making a complaint

Any dissatisfaction, regarding the provision of, or failure to provide a service by Pilsenga where you feel affected, the Company undertakes to receive your complaint and guarantee its fair resolution.

Pilsenga takes complaints seriously and values the feedback it can get to continue improving its business.

This section sets out the key information customers need to know about how Pilsenga will handle their complaint and what are the ways to contact us.

How to contact us

The best way to contact us, is by email: complaints@pilsenga.com

If you want to write to us, send it to:

UAB Pilsenga,

Mėsinių g. 5, 01133 Vilnius, Lithuania

Complaints are normally answered within 15 business days from when the case has been received by the Complaints Team of Pilsenga.

You have the right to contact the Bank of Lithuania by completing and signing a complaint form. The contact details of the Bank of Lithuania are: Address: Totorių g. 4, LT-01121 Vilnius Telephone: +370 800 50 500 (free information line) Digital Banking Services Complaints Policy +370 5 251 2763 (for international calls)

Email: info@lb.lt

Or you can visit their website: https://www.lb.lt/en/complaints-against-a-financial-service-provider for more information.