PILSENGA – Making a complaint

Any dissatisfaction, regarding the provision of, or failure to provide a service by Pilsenga where you feel affected, the Company undertakes to receive your complaint and guarantee its fair resolution.

Pilsenga takes complaints seriously and values the feedback it can get to continue improving its business.

This section sets out the key information customers need to know about how Pilsenga will handle their complaint and what are the ways to contact us.

How to contact us

The best way to contact us, is by email: complaints@pilsenga.com

If you want to write to us, send it to:

UAB Pilsenga,

44A Gedimino avenue Vilnius 01110, Lithuania

Complaints are normally answered within 15 business days from when the case has been received by the Complaints Team of Pilsenga.

You have the right to contact he French Mediateur at: French Mediateur address: Maître Carol SABA, Le Mediateur de la Consommation AFEPAME A l’attention du Médiateur de la Consommation de l’AFEPAME, c/o WEBHELP Zac de Gray Impasse Clément Ader 70100 Gray

Email : contact@mediateur-consommation-afepame.fr

Or you can visit their website:  https://mediateur-consommation-afepame.fr/ for more information.